Ubomi bwanamhlanje abukwazi ukucingelwa ngaphandle kwefowuni. Wangena ngokuthe ngileyo kwi-shishini kunye nobomi bomntu, kwaye nangona uphuhliso lwezonxibelelwano nge-intanethi, aluyi kunika izikhundla. Ukunxibelelana ngefowuni kubaluleke kakhulu kwimisebenzi yeenkampani, amafemu kunye nemibutho ngeendlela ezahlukeneyo, njengoko kunika utshintshiselwano oluthe gqolo kolwazi kungakhathaliseki ukuba ngumgama. Ungathethi ukuba inani elikhulu lemiba ixazululwa kwifowuni ngokukhawuleza ngaphandle kweendleko ezongezelelweyo (i-imeyile, ukuthutha, njl.). Kuqikelelwa ukuba ngokwemitha malunga ne-4 ukuya kwe-25 ekhulwini yexesha lokusebenza isetyenziselwa iingxoxo zoshishino kunye neepesenti ezingama-90 xa ifowuni isisetyenziswa sokusisigxina.
Indlela yokwenza unxibelelwano kwifowuni ebenzileyo kwaye uyonwabele? Ngenxa yoko, kukho imigaqo ye-etiquette yocingo ejolise ekuququzeleleni ukusebenzisana kunye nabalingani kunye nabaxumi, ukuseka nokugcina ubudlelwane bezoshishino, ukumelwa okufanelekileyo, ukudala umfanekiso nokugcina idumela le nkampani. Abasebenzi abanesicatshulwa soshishino bachithe ixesha elincinci kwiingxoxo zefoni, ezikuthi, ngokwemvelo, zichaphazela ngokuqinisekileyo umsebenzi wonke.
Kulo mbuzo: "Ngaba unokuthetha kwifowuni?" - ngamnye umntu uya kuphendula ngokufanelekileyo. Ukuthetha ngefowuni kuvamile kangangokuthi ngamanye amaxesha asicingi "ngendlela esiza kuphendula ngayo ilizwi lethu."
Ingcamango yenkampani sele iqalwe kwimimiselo yokuqala yencoko kwaye ngokuyininzi ichaza ubudlelwane obusondeleyo kunye nomthengi. Ukususela kwingqalelo enikezelwa kumxhasi, kuxhomekeke ekuveliseni inxaxheba kwintetho nokuba ingaba yinto yokugqibela. Kukho umzekelo othakazelisayo: impembelelo embi yomntu uxelela abantu abaninzi kunokuba luhle. Ngoko ke, kuyimfuneko ukuba sikwazi ukuvelisa nokugcina ingcamango efanelekileyo, kuba ukunyaniseka kunye nokungabi nzuzo kuya kuphazamisa ngokukhawuleza umthengi.
Ngona elinye igama ngamanye amaxesha lanele ngokwaneleyo ukutshintsha isimo sengqondo kwiinkampani ezingengcono. Ngoko ke, kubaluleke kakhulu ukuba abathengi bakho abanokuba nomfanekiso omuhle wenkampani, unomnqweno wokusebenza nawe. Kulo nendima enkulu idlalwe ngumsebenzi wabasebenzi, inzala yabo kunye nokukwazi ukunikela ulwazi.
Ukungakwazi kwabasebenzi ukuqhuba kakuhle intetho yezorhwebo, ekuhambeni kwexesha, kubiza kakhulu. Oku kubonakaliswa kukulahlekelwa yithemba kwinkampani, amathuba amashishini angabikho namathuba.
Imigaqo eyisiseko ye-etiquette yefoni.
Ekubeni akukho nxu lumano xa uthetha kwifowuni, izinto ezinqabileyo zidlalwa yimiba enjenge-intonation, ixesha lokuyeka, isivinini senkulumo, njl njl. Iingcali zengqondo zithi, kwaye oku akusebenzi nje kuphela kumnxeba, kodwa kunye noxanduva lokuthetha, ukuba isiphumo sencoko sinqunywe ngama-90% kungekhona "kuthiwa", kodwa "njani." Vumelani ukuba kunye nomxhasi ovuyayo, onamandla, ophethe "inkokhelo" efanelekileyo yokuthetha inomdla ngakumbi kwaye unomdla kunokuba ungenanto kwaye ungathandeki. Wonke umntu ufuna ukuziva ukuba ukubiza kwakhe kuyingqayizivele, ngoko kutheni ukuba uyamnciphisa le mihlali? Umgaqo - "uthetha nabantu njengoko ufuna ukuba bakhulume nawe" kunceda kakhulu umsebenzi.
Xa ifowuni yenziwe eofisini, ifowuni kufuneka iphakanyiswe kwintsimbi yesithathu okanye yesine. Emva koko ufuna ukubingelela, igama lakho nkampani uze uzenzele. Kukulungele ukusebenzisa uhlobo olulinganayo lokubulisa: okokuqala - luqinile, kwaye okwesibini - inkampani ifumana ubuso, isitayela sayo. Kunoko: "Ngaba ndinokunceda?" Kungcono ukuthetha: "Ndingakunceda njani?" Awukwazi ukubuza umbuzo: "Ngubani lo?" okanye "Ngubani umcelayo?", kuchanekile ngakumbi ukuba: "Ndiyakwazi ukuba ngubani othethayo?" okanye "Nceda undixelele ngubani othethayo?"
Ngexesha lentetho kufuneka ulandele ngokunyanisekileyo ukunyanzelisa. Amagama kufuneka achazwe ngokucacileyo nangokucacileyo, ukuze agweme ukubalisa. Ingqwalasela ekhethekileyo iyadingeka ngamagama, izihloko kunye namanani.
Incoko kufuneka iqhutywe ngetoni enobubele, ephuzileyo, kungekudala, kodwa kungekhona ngokukhawuleza. Cingisisa iqela lezakhono zomnxibelelwano. Jonga ingcamango yezitatimenti zakho, uphikisane, kodwa ngaphandle kokunganeliseki kunye nobudlova.
Ukuze ugweme ukungcola okungadingekanga kwexesha, ifowuni yezoshishino ilungele phambili kwangaphambili. Yonke into efunekayo ngexesha le ncoko, kufuneka uqhubeke. Kwakhona kuyinqweneleka ukwenza uluhlu lwemibuzo ukuba ungaphuthelwa into ebalulekileyo kwaye ungenzi iikhefu ezingadingekile. Ngokuqinisekileyo, wonk 'ubani wayemele' axhomeke 'emgceni xa umnxibelelwano wayekhangela amaxwebhu okanye into efanelekileyo.
Ekupheleni kwengxoxo, kufuneka uqinisekise ukuba uqondisise kakuhle ulwazi. Ukuba uceliwe ukuba unike into kumntu wesithathu, zama ukungazilibali, ngokubhaliweyo phantsi kwangaphambili isicelo.
Ilizwi linikeza isimo sengqondo esibanjwe ngokugqithiseleyo ngumnxibelelwano. Ngoko ke, kufuneka ulawule iimvakalelo. Akwamkelekanga ukutshintsha ukucaphuka kwakho, ukukhathala okanye ukuziphatha kakubi kumnxibelelwano. I-intonation ithonywe ngethuba lokumisa apho umntu uthetha khona. Kwaye ukuba ulala kwisihlalo seengalo, ungaqiniseka ngesandla sakho samahhala ngelixa ushicilela ngelo phephancwadi, umntu oza kuthetha naye uya kuziva.
Iinkampani ezininzi zifake i-mini-PBX. Ngexesha lokutshintsha, kufuneka uxelele umbhalisi ukuba isebe okanye umqeshwa ushintshiweyo. Ngexesha le ncoko, qiniseka ukuba umthengi akafumani ulwazi olungenalo kuye. Oku kwenzekayo xa umqeshwa efihla ityhubhu ngesandla sakhe ukuze acacise iinkcukacha zabalingane bakhe. Kuya kuba lunengqondo ukusebenzisa "iqhosha" iqhosha, elixhotywe kuzo zonke izixhobo zanamhlanje, ukuba, ngokuqinisekileyo, umxhasi ulungele ukulinda.
Ngokukhawuleza xa kukho iingxaki, unokuva iintetho ezinje: "Andizange ndiyenze", "akusiyo iphoso lam," "andiyazi." Ezi nkcazo zimelela inkampani ekukhanyeni okungekho nto. Umxhasi unokuba nombuzo ocacileyo: ngaba baqeshwa bani le nkampani? Kukho nawuphi na, musa ukuphendula ngokukhawuleza. Igama elithi "ayi" liyinkimbinkimbi isisombululo esihle sengxaki. Umnqweno onyanisekileyo wokunceda ngokukhawuleza nangokukhawuleza umxhasi kwiimeko ezininzi unyanzelisi ukuxabana okukhula.
Inyaniso yokuba ezininzi iimeko ezingalindelekanga, kubandakanywa ukungquzulana, zivela ngexesha lomsebenzi zendalo. Ezi zihlandlo ezingathandekiyo zomsebenzi, kodwa iingcali ezifanelekileyo zijamelana nale ngxaki, ziba nomonde, zinengqiqo kunye nezakhono ezithile. Ukuqeqeshwa okuhlukeneyo, apho iingxaki zengxabano ezinokuthi zilahleke, zinceda ekufumaneni isimo sengqondo esifanelekileyo kwaye sikwazi ukukhusela "iingcingo".
Inombolo ephambili yefowuni "yokuvuthela" kubhalwe ngabalobi, abaphathi beofisi kunye nabamkeli. Kucacile ukuba ukusebenza kwengqondo kunzima. Ngoko ke, abasebenzi beli khetho bafuna ukunyamezela, "ukuxinwa kwengqondo", ukuzinza kwengqondo, ukukwazi ukusebenza ngokufanelekileyo phantsi kweemeko. Kwimarike yomsebenzi yanamhlanje, ezi mfuno zilandelayo zenziwa kubalobi, abaphathi beeoferensi kunye neenkcukacha: izakhono zonxibelelwano, ukukwazi ukuqonda abantu, ukukwazi ukuphulaphula, ukufumana ulwimi olufanayo kunye nezopolitiko ukuphepha iingxabano.
Ngelishwa, ngamanye amaxesha abantu bayakulibala ukuba iofisi ayiyena indlu yabo, kungeyi-bazaar okanye iqabane lomhlobo, kwaye intetho yomntu webhishini kufuneka ihambelane neemeko ezizungezile. Iziganeko zobuqhetseba kunye nokungahloneli abo bathengi zihlala zihlala. Nangona kunjalo ukuba uphuhliso lwezorhwebo luxhomekeka kubo.
Unxibelelwano oluchanekileyo lunakho kwaye lufanele lufundwe. I-etiquette yefowuni inxalenye yenkcubeko yenkampani kunye nenxalenye ebalulekileyo yomfanekiso. Ukuphucula umgangatho wokunxibelelana nabalingani kunye nabathengi kubalulekile ekuphumeleleni ukhuphiswano. Ukuthobela imithetho yokuziphatha kufuneka ibe yinto eqhelekileyo kuyo nayiphi na inkampani, kungakhathaliseki ukuba yintsimi yomsebenzi. Kwaye ke "igama" lenkampani yakho liza kubangela ukuba ube nemvakalelo emihle, kwaye inani labo bafuna ukusebenza nawe liya kwanda kuphela.
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